I’m a credit card transactor – I pay off my balance in full each month and use credit purely as a payment method to avoid interest. Recently, a major payment processor experienced an outage that disrupted many money movement services. As a result, my scheduled electronic payment was converted into
Call it what you want – an arms race, a land grab, a gold rush – but AI is now the centerpiece of most business strategies. Executives aren’t just curious about AI anymore; they are positioning their organizations for the technology's future. The problem? Most organizations aren’t ready. Even as
My car dealer knows me. I bought a car from a family-owned dealership 20 years ago and never left. Why? They know my car type, my preferences and what I need before I do. Every visit is frictionless, letting me focus on what I enjoy most (which, frankly, isn’t car
Ask most people what gives AI its edge and they'll likely point to speed, automation or the aura of generative AI tools. But according to experts at SAS Innovate 2025, AI's real competitive advantage isn’t the algorithm – it’s the ability to use it responsibly to make trusted, faster, better decisions. As
The digital marketing landscape demands increasingly sophisticated audience targeting, yet many organizations struggle with the technical complexity of creating precise audience segments. The integration between SAS Customer Intelligence 360 and Amazon Bedrock is fundamentally changing how marketers approach audience creation through the power of generative AI (GenAI) and natural language
For the 12th annual SAS NC State College of Design project, students used generative AI within B2B products in varying industries. The annual NC State Design Day came back for its 12th year. Like many years before, the future designers brought their "A game" to SAS world headquarters, showcasing innovative
A few years ago, writing emails was a breeze. For someone like me, who loves to write, I didn’t use much effort to craft the right response. It was a part of my daily rhythm. Fast-forward to now and even a simple email gives me pause. I’m often fighting the
AI is reshaping insurance – from streamlining underwriting and fraud detection to fighting climate risk.
AI and automation – often referred to as hyperautomation – are evolving rapidly with industry experts emphasizing their increasing ability to operate independently and make intelligent decisions. By combining powerful generative AI with business expertise, organizations can accelerate and streamline their processes like never before. I recently sat down with Mayank
As AI agents gain autonomy, the ability to make informed, strategic decisions – at scale – becomes mission-critical. AI has evolved rapidly. We started with rule-based automation and then moved to machine learning models. Then 2023 was the year of ChatGPT, and 2024 was the year of multi-modal AI. We’re now
Let’s talk about the must-attend event of the year: SAS Innovate 2025. It’s happening May 6-9 in Orlando, Florida and it’s not your average tech conference. Think groundbreaking innovation meets star-studded entertainment. Plus, a little nostalgia to keep things fun. Where else can you hear industry leaders lay out the
If you asked health care and life sciences leaders, they would resoundingly say that the convergence of the industries is top of mind. Lita Sands, Managing Director at Deloitte, confirmed that this is a pivotal movement that can drive significant improvements in patient care and operational efficiencies. On a recent
Not too long ago, whenever I heard the word ‘hackathon,’ I thought of Wreck-It Ralph from the Disney movies. Ralph was a video game character tasked with wrecking buildings, while Fix-It Felix would repair them. In Wreck-It Ralph 2, Ralph broke the internet. I used to think hackathons were only
Can tattooing's artistry survive the emergence of generative AI (GenAI) innovation? And what lessons does this hold for other industries navigating the blend of creativity and technology? When I was in Florida during my winter break, I got a new tattoo. After some conversation back and forth about the ideas
Every year, as Data Privacy Week sharpens the focus on protecting personal information, I’m reminded of a customer event a major North American bank hosted at SAS world headquarters. The bank’s chief data officer led a roundtable discussion on generative AI (GenAI) with a group of esteemed data and AI experts. The
What happens if an employee unknowingly enters sensitive information into a public large language model (LLM)? Could that information then be leaked to other users of the same LLM? For example, if you ask ChatGPT or Claude to read and summarize a confidential contract, a patient record or a customer
Failure accompanies all technological breakthroughs – the wheel, manned flight, the internet. AI is no exception. I know insurance companies are using AI – SAS research confirms it. 90% of insurers have budgeted for GenAI in 2025. I also know that only 1 in 10 insurers (11%) are fully “AI-prepared.”
AI is revolutionizing insurance by tackling talent gaps, boosting efficiency and driving innovation.
It seems like every day, there’s a new study or report about how AI, GenAI and machine learning will transform industries. For Georgia-Pacific, this isn’t forward-looking speculation. It’s our reality. When we look at the innovation investments Georgia-Pacific has in play, we’re predicting a nine-figure return. We see $100 million
The critical link between skills, productivity and AI in the public sector Fifteen years ago, I would not have believed that my office would be phone-free or that meetings would be virtual, even with nearby colleagues. Today’s work environment would have seemed impossible back then. And as we look to
Building a digital fortress with modern data management In an era where stone walls and moats are relics of the past, the battleground has shifted to the digital realm. Since the first cyberattack in 1988, governments worldwide have been on high alert, fortifying their defenses against invisible intruders. The ultimate
Making public services as easy as online shopping What if interacting with government services was as seamless and swift as ordering your favorite book online? You log in to a sleek, intuitive portal and within seconds, you’re greeted with personalized recommendations tailored to your needs. What a great experience! I
Synthetic data has emerged as a powerful tool for overcoming the limitations of real-world data. The future holds great promise for accelerated innovation. With synthetic data, companies can now generate financial transactions, medical records or customer behavior patterns that maintain statistical relevance like real data. This emerging technology can help
Rising fraud and shrinking staff signal an urgent need for AI in government Have you ever opened your wallet and felt panicked? You count the bills once, twice and still come up short. You rummage through every pocket, hoping to find that missing cash. Then, a thought crosses your mind,
Major global elections, volatile financial markets, extreme weather events, and sophisticated and costly cyberattacks are increasing operational risks across every industry. Generative AI (GenAI) is redefining how industries navigate this uncertainty and transforming potential risks into powerful opportunities. Organizations across industries are increasingly invested in GenAI – for instance, last
What does the path to a fully AI-integrated government look like? “Figure out where you want to be and then take the steps to get there.” I remember my dad giving me that advice when I was growing up, and I think about it now as I watch the unfolding
SAS' Mary Osborne, Ali Dixon Ricke, and Franklin Manchester break down what insurers still need to learn about generative AI.
With a new year around the corner, it’s time to start thinking about what tech trends are coming in the months ahead. 2025 will be interesting, because now that AI has been around long enough to go from novel to normal, we should stop marveling at what it can do
An epic battle is taking place in the world of banking fraud and financial crime. Banks and fraudsters are using the latest technology, and the winner of the war has yet to be determined. While AI and GenAI hold incredible transformative potential for banks and are being used in countless
Many of us have fond memories of a Family Feud host saying, “And the survey says…!” as the game show’s answer board lit up, bringing joy or disappointment to the contestants. For some, the host who comes to mind is Richard Dawson or Ray Combs, while today’s fans likely think
